Mint33 Privacy Policy – Malaysian Player Data Protection

This Privacy Policy is published by mint33 ("we", "the platform", "mint33") and applies to all users who access or register an account at mint33.site. This document explains in detail how we collect, process, store, protect, and in certain circumstances share your personal information while you use our online betting platform.

By registering an account with mint33 or continuing to use our services, you confirm that you have read and understood this Privacy Policy and agree to the data handling practices described herein. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data where applicable.

Mint33 acts as the data controller for all personal information collected through our platform. This means we are responsible for ensuring your data is handled securely, lawfully, and fairly in accordance with applicable data protection laws, including Malaysia's Personal Data Protection Act (PDPA) 2010.

Mint33 collects various types of personal data depending on how you interact with our platform. Below is a breakdown of the data categories we collect and how they are gathered:

Mint33 no collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless explicitly stated and with your express consent for clearly defined purposes.

Mint33 collects personal data solely for legitimate and necessary purposes in connection with operating the platform and providing services to you. The specific purposes for which we use your data are as follows:

• Account Management: Opening, verifying, and maintaining your account. This includes the identity verification (KYC) process required to confirm that you meet the minimum age requirement of 18 years and to comply with licensing obligations.
• Transaction Processing: Processes your deposits and withdrawals using your preferred payment method — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Malaysian banks such as Maybank2u and CIMB Clicks. All transactions are recorded in Malaysian Ringgit (RM).
• Service Provision: Grants access to all games and features on the mint33 platform, including live casino, slots, Sports Betting, lottery, and progressive jackpots.
• Security & Fraud Prevention: Monitors account activity to detect and prevent fraud, money laundering, duplicate account usage, and other security threats.
• Customer Support: Provides technical support and customer service via live chat, email, and other support channels operating 24/7.
• Responsible Gaming: Monitors gameplay patterns to identify signs of problem gambling and provides appropriate responsible gaming self-exclusion tools.
• Marketing (with consent): Sends you promotional information, bonus offers, and platform updates via email or in-platform notifications, provided you have consented to receive such communications.
• Platform Improvement: Analysing aggregated usage data (without identifying any specific individual) to improve the design, functionality, and overall experience of the mint33 platform.
• Legal Compliance: Fulfils applicable legal and licensing obligations, including transaction record retention and cooperation with recognised authorities when legally required.

Mint33 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

Mint33 values your trust and does not sell or rent your personal data to any third party. However, in the course of operating our platform, there are specific situations where we need to share data with trusted partners:

• Payment Providers: Transaction data is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banking service providers (DuitNow, FPX) to process your deposits and withdrawals. These providers are governed by their own privacy and security policies, which meet Malaysian financial industry standards.
• Game Providers: A minimum amount of technical data is shared with our third-party game providers (such as Live Casino and slots providers) to enable game access and resolve any technical disputes that may arise.
• Technical Infrastructure Providers: Hosting and cloud infrastructure partners that store and process data on the mint33 platform. All such partners are bound by strict data processing agreements and may not use your data for any purpose other than as directed by mint33.
• Legal Authorities: mint33 may disclose player data to Malaysian government authorities or law enforcement agencies when required to do so by a valid court order or applicable legal obligation. We will notify you of any such disclosure where permitted by law.

Protecting your data is a technical and operational responsibility we take very seriously. mint33 implements multiple layers of security to keep your personal information safe:

• 256-bit SSL Encryption: All communication between your browser or app and mint33's servers is encrypted using TLS protocol with 256-bit key length. This means data in transit cannot be read even if it is intercepted.
• Secure Password Storage: Your password is stored using a cryptographic hashing method (bcrypt hashing) that cannot be reversed by anyone, including mint33 staff. Only you know your password.
• Two-Factor Authentication (2FA): mint33 strongly supports and encourages the use of two-factor authentication for all accounts. With 2FA enabled, accessing your account requires an additional code sent to your phone number — even if your password has been compromised.
• Real-Time Threat Monitoring: Our systems continuously monitor login activity and transactions to identify suspicious patterns. Any login from an unfamiliar device or location will trigger a security alert sent directly to you.
• Internal Access Controls: Access to player data within mint33's internal systems is restricted on a need-to-know basis. Customer support staff, for example, can only view the data necessary to assist you — they do not have access to passwords or full financial data.
• Regular Security Audits: mint33 conducts regular internal and independent security audits to identify and address any vulnerabilities in our systems.

While we implement comprehensive security measures, no system is ever 100% foolproof. You also play an important role in protecting your account — never share your password, use a strong and unique password, and enable 2FA.

Mint33 does not retain your personal data for longer than is necessary for the purposes outlined in this Privacy Policy. Retention periods vary by data type:

• Active Account Data: For as long as your account remains active on mint33, we retain all account-related data to ensure uninterrupted service.
• Financial Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of 7 years from the date of the transaction to comply with applicable legal and licensing requirements.
• Support Communication Logs: Live chat conversation logs and customer support emails are retained for 2 years for dispute resolution and service improvement purposes.
• Technical Data (Server Logs): Technical logs such as IP addresses and session data are retained for 90 days for security and debugging purposes.
• After Account Closure: Upon voluntary account closure, non-financial personal data will be deleted or anonymised within 90 days, unless we are legally required to retain it for a longer period.

Mint33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit mint33.site.

Types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's core functions — such as maintaining your login session and preventing you from having to sign in again each time you open a new page. They cannot be disabled without affecting the platform's basic functionality.
• Performance Cookies: Collects information about how you use mint33 — the most frequently visited pages, errors encountered, and response times. This data is used in aggregated form to improve platform performance.
• Functional Cookies: Saving your preferences such as language settings and display preferences to provide a more personalised experience on future visits.
• Analytics Cookies: Helps us understand overall usage patterns to make better design and development decisions. Analytics data is not linked to your personal identity.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the mint33 platform. For guidance on managing cookies, please refer to your browser's help documentation.

As a mint33 user and data subject under applicable data protection laws, you have the following rights regarding your personal data:

The mint33 platform is strictly for users aged 18 and above. We do not accept registrations or platform use from individuals under the age of 18, and we will not knowingly collect personal data from minors.

The mint33 registration process includes age verification through information provided at sign-up and, in certain cases, through identity verification documents. Should we discover that data belonging to a child or underage individual has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed with no entitlement to a refund of any deposited funds.

Mint33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to how we protect your information.

When we make material changes to this Privacy Policy, we will:

1. Updating the "Last Updated" date at the top of this document.
2. Sending a notification to your registered email address at least 7 days before the changes take effect.
3. Displaying a prominent notice on the mint33.site homepage for a minimum period of 14 days.

For non-material amendments (such as spelling corrections, language clarifications, or formatting changes), we may update the document without specific notice. It is your responsibility to review this Privacy Policy periodically.

Continued use of the mint33 platform after the effective date of any amendment constitutes full acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mint33 handles your personal data, please reach out to us through the following channels:

When contacting us about a privacy matter, please include your account ID and a clear description of your request or concern. This helps us respond more quickly and accurately.